Aramoho Health Centre values feedback from patients and whanau.
Your comments and ideas will help us understand what you need from your health centre, and will help shape future services and facilities.
Scroll down to access online surveys (be in to WIN a $50 voucher each month), provide direct feedback on services and comment on future plans and strategies. Scroll to the bottom of the page for information on making a complaint and your rights under the Code of Health and Disability Consumers’ Rights 1996. You can also fill in quick paper surveys in-person at the practice, send us an email or visit our facebook page.
OUR CURRENT PATIENT SURVEYS:
Your feedback via these surveys will help us to improve our services.
Access to Care Survey
This survey is being run by the AHC Health Equity Team. It will help us understand how patients like to engage with health services, preferred ways of communicating and any barriers patients face when trying to access primary health care at AHC.
This is a short survey for any AHC patients and takes 3-4 minutes to complete. You can access the survey here.
Wellbeing Team Feedback
This survey is being run by the Whanganui Regional Health Network. It is focused on patient experience with the new wellbeing team at Aramoho.
This is a very short survey for patients who have visited the wellbeing team. The survey takes 1-2 minutes to complete and you can access it here.
Careplus Survey
To understand more about our CarePlus patients’ needs, we are asking people to complete a brief survey on what services they currently use, what they value most in their health care, and what additional services might be helpful for CarePlus.
This is a medium-length survey for patients enrolled on CarePlus. It takes 5-10 minutes to complete and you can access it here.
AHC Patient Experience Snapshot
This survey is designed to give us quick information on patients experience of their last interaction (consultation, phone call, repeat prescription request, screening test etc.) with the health centre. There are only two questions to be answered!
This is a very quick survey for any AHC patients. It’ll take less than a minute to answer and can be accessed here.
NATIONWIDE SURVEYS:
Patient Experience Survey
This is a national survey run by the Health Quality and Safety Commission designed to find out what patients’ experience in primary health care is like and how their overall care is managed between their general practice, diagnostic services, specialists and/or hospital staff. The information is used to improve the quality of service delivery and patient safety. More information on this survey can be found here.
Maori Health Plan 2021 – 2024
We welcome patient and whanau input into our DRAFT Maori Health Plan 2021 – 2024. Here is a summary (AHC MHP)or call in and ask reception for a copy. Please email admin@aramohohealth.co.nz with your thoughts and ideas. Nga mihi.
COMPLAINTS:
We appreciate feedback on all aspects of the health centre. If you wish to provide direct feedback to the practice manager or make a complaint please email admin@aramohohealth.co.nz or call us on 06 343 9050.
For information on your rights as a consumer of health services and/or making a formal complaint please see:
- AHC Privacy Policy and Procedure
- AHC Consumer Rights Policy Open Disclosure Procedure
- AHC Complaints Policy and Procedure
- HDC Learning from Complaints online
