We value our patients’ feedback on our services.

We engage with the Patient Experience Survey.  If you wish to be approached by the survey please ensure we have a current email address and mobile number registered for you.

 

About the Patient Experience Survey

The primary care patient experience survey is designed to find out what patients’ experience in primary care is like and how their overall care is managed between their general practice, diagnostic services, specialists, and or hospital staff. The information will be used to improve the quality of service delivery and patient safety.

Patient feedback is voluntary and anonymous.

Survey results are captured for individual general practices, but for this purpose are grouped according to the district health board (DHB) where the practice is physically located.

Survey responses are reported in four domains of patient experience:

• Communication
• Coordination
• Partnership
• Physical and emotional needs

Together, these domains make up good patient experience.

You can also feedback to us at admin@aramohohealth.co.nz

This is a great way to give informal feedback.  For information on your rights to complain and your rights as a consumer of health services please go to our Health and Disability Code.