Aramoho Health Patient Care
Aramoho Health has been researching new ways of working, which we believe will result in better health coverage for patients and GP’s.
We have listened to feedback from patients, staff and other stakeholders over the last six months; so thank you to all those who have engaged with us and provided positive and constructive feedback, so that we can improve your experience at Aramoho Health.
As a result of this feedback we have decided to adopt a system of working that has been gaining in popularity with patients and health professionals across New Zealand.
The first step in rolling out this system is making progressive changes to how our nurses engage with patients and how patients engage with our nurses. Previously, we had one nurse attached to each doctor, but now all nurses will work as a team to cover the practice needs. The services we provide won’t be changed, but we hope that this new way of working will mean improved and more timely care.
From the 1st April 2019, reception will continue to be your first point of call to make an appointment with your GP, a nurse or one of our clinics. Our clinics will include Diabetic Nursing, Smears, Triage, B4 School checks and Spirometry, and you may be booked into a clinic by your GP at the time of your appointment or by our reception team at a time that suits you. You will get to know all the nurses in our small team over time
If you register for Manage My Health Patient Portal, you will be able to access your health information online, e.g. request scripts, book appointments, lab results, without needing to phone us. Please talk to our receptionists about registering to use this tool.
When you call Aramoho Health Centre and need a script, the menu will direct you to Scriptline for all script requests. If you wish to speak to a nurse for any reason (other than scripts) you will be able to select that option on the telephone menu and we will have a phone that is manned by a nurse between 8.30am and 4.30pm. It is our hope that this system will mean your calls are answered within one hour at most. You will be able to engage in timely, appropriate care in a way that is more convenient for you and you will benefit from accessing the knowledge and skills of our highly trained and motivated team of nurses.
Change can be confusing to start, so we thank you for your patience. Feel free to speak to our reception team if you need more information; alternatively make an appointment with the Business Manager. Your ongoing feedback will be valuable as we transition towards a future focused practice that can adapt to meet the needs of our patient population.